We are a 120 years old company, we’ve expanded globally, now encompassing a diverse team of over 120,000 colleagues in facilities management worldwide.
Company profileGreetings from OCS Group!
Hiring for the role of AGM - Business Development
Work Location: Chennai
Experience: Minimum 7+ Years into B2B Sales (3-4 years in FM industry is mandatory).
Education: Any Bachelor's degree – Engineering/Technical exposure will be an asset/ MBA (Preferable)
Key Responsibilities:
· Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
· Acquire a thorough understanding of key customer needs and requirements.
· Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
· Ensure the correct products and services are delivered to customers in a timely manner.
· Serve as the link of communication between key customers and internal teams.
· Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
· Play an integral part in generating new sales that will turn into long-lasting relationships.
· Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
· Collaborate with sales operations, supply chain, contracts & finance to develop detailed commercial proposals using the costing tools and templates provided.
· Capture & act on customer feedback through surveys/assessments/audits in conjunction with operations.
· Implement technology partnerships in conjunction with operations and technology teams to commercialize new opportunities in the assigned key accounts.
· Identify & drive X-sell and up-sell opportunities with assigned customers.
· Acquire business intelligence on market, players, operations, & services to support marketing, sales; technology, & operations.
· Act as emergency / escalation contact window for key new customers.
· Drive and uphold the company Health & Safety policy.
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