TCFM came into existence in 2016 in Bangalore . Owing to the quality workforce and professional expertise, Embassy Services (the property management arm of the Embassy Group) acquired a 100% stake of the company in 2016. Since then, TCFM has grown to become the most reliable and scalable FM services provider in the India region. TCFM is also a market leader in terms of technology integration and mechanized tools’ inclusion. TCFM was awarded ‘Fastest Growing FM Company’ by InFHRA at the national excellence awards 2021 and certified under ‘Top 20 HK service providers’ by Corporate Review magazine in 2020. We proudly say that we are a big family of 13000+ which has grown in the shortest time compared to all other competitors. And we aspire to reach 50k by 2025. We cater to Technical Services (Operations, Maintenance, Fire & Safety) , Soft Services (House Keeping, Pantry Services, Deep Cleaning), Business Support (Front Office, Security) Water Management (Swimming Pool, Water Treatment) to name a few.
Company profileRoles & Responsibilities:
Leadership & Growth: Provide strategic direction across accounts, leading
profitable growth through both new and existing client relationships.
Innovation & Development: Drive innovative practices in both technical and soft
services, identifying opportunities for organic growth and new business ventures.
Client Retention: Proactively build and maintain strong, long-lasting client
relationships to ensure client satisfaction and retention.
Team Management: Lead the operations team to fulfill contractual requirements,
fostering a culture of continuous improvement and idea generation for enhanced
service delivery.
Strategic Planning: Develop and implement a robust strategic plan for each site
within your area of responsibility.
Operational Efficiency: Ensure an efficient operating model to minimize costs while
maintaining high standards of service.
Support & Guidance: Provide clear guidance and set objectives for service teams
responsible for delivering on-site services.
Operational Excellence: Focus on customer retention, standard process
implementation, gathering client feedback, and introducing innovative ideas.
Facility & Quality Enhancement: Enhance facility standards and workforce quality.
Vendor & Contract Management: Maintain cordial relationships with clients and
vendors, oversee contract renewals, negotiations, and ensure smooth operations in
compliance with government and statutory authorities.
Sales Collaboration: Coordinate with the sales team for site surveys and business
development.
Maintenance Programs: Guide the team in implementing routine, preventive, and
predictive maintenance programs, including finalizing logbooks and checklists for all
building services.
Financial Oversight: Engage in innovation, planning, development, cost-saving
measures, and budgeting.
The Ideal Candidate:
Experience: Significant experience in a senior management role within the Facility
Management (FM) industry.
Educational Background: Degree or background in Facilities or Engineering.
Industry Knowledge: Proven expertise in managing high-profile facilities and large
teams, with a track record of achieving significant targets.
Multi-Service Line Exposure: Demonstrated success within a multi-service line FM
environment.
Relationship Management: Exceptional skills in managing client relationships at
various levels.
Key Skills Required:
Business Operations
Client Relationship Management
Team Management
Business Management
P&L and SLA Management
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