Starcrest was founded in year 2012 by Army Veterans with rich leadership experience of Facility Management in reputed corporates. We believe in high value proposition offering to our clients with focus on service excellence and compliances. We have a complete transparent business model with clients having real time access to account dashboard. Starcrest ethos are cantered around "Continuous Improvement" with regular client feedback, investment in Human Assets and Technology Integration. Our commitment towards quality is manifested through certifications like ISO-9001, OHSAS-18001 and SA-8000
Company profileThis role will be responsible for overseeing Soft Services at the assigned site, including housekeeping, vendor management, and overall facility operations. Key Responsibilities: Establish and maintain appropriate customer service procedures and standards, interfacing with customers to resolve issues effectively
Evaluate support services, identify needs, anticipate challenges, and develop corrective action plans proactively
Coordinate building security services, regular maintenance, and repair activities.
Assist in preparing MIS reports for sites, as well as managing shifts for Supervisors and Housekeeping teams
Oversee office services required to support departmental operations efficiently
Assist in implementing efficiency standards while maintaining discipline and ensuring high-quality work by all team members
Ensure all client complaints are addressed within the established turnaround time
Maintain agreed manpower strength as per the contract, coordinating with the office to fill any manpower shortages promptly
Ensure all housekeeping equipment supplied by ISS is in working condition
Maintain adequate stock levels of chemicals required for housekeeping services and ensure availability on-site
Take responsibility for overall safety and security at the site, ensuring compliance with established protocols. Desired Experience: Minimum of 3 years of relevant experience
Willingness to work in shifts as required
Strong communication and interpersonal skills, with the ability to effectively engage with diverse client teams
Familiarity with occupational safety standards and requirements
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