Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 66 countries, our 19,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. For more than 28 years, our experienced leadership with significant inside ownership has delivered compound annual investment returns of approximately 20% for shareholders. With annual revenues of $4.3 billion and $98 billion of assets under management, Colliers maximizes the potential of property and real assets to accelerate the success of our clients, our investors and our people. Learn more at colliers.com, X @Colliers or LinkedIn.
Company profileJob Description
This role will be responsible for overseeing Soft Services at the assigned site, including housekeeping, vendor management, and overall facility operations. Key Responsibilities: Establish and maintain appropriate customer service procedures and standards, interfacing with customers to resolve issues effectively
Evaluate support services, identify needs, anticipate challenges, and develop corrective action plans proactively
Coordinate building security services, regular maintenance, and repair activities.
Assist in preparing MIS reports for sites, as well as managing shifts for Supervisors and Housekeeping teams
Oversee office services required to support departmental operations efficiently
Assist in implementing efficiency standards while maintaining discipline and ensuring high-quality work by all team members
Ensure all client complaints are addressed within the established turnaround time
Maintain agreed manpower strength as per the contract, coordinating with the office to fill any manpower shortages promptly
Ensure all housekeeping equipment supplied by Colliers is in working condition
Maintain adequate stock levels of chemicals required for housekeeping services and ensure availability on-site
Take responsibility for overall safety and security at the site, ensuring compliance with established protocols. Desired Experience: Minimum of 3 years of relevant experience
Willingness to work in shifts as required
Strong communication and interpersonal skills, with the ability to effectively engage with diverse client teams
Familiarity with occupational safety standards and requirements
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