UDS is a pioneering integrated business services provider in India, established in 1990 by Raghunandana Tangirala. We specialize in facilities management and other essential services, catering to diverse sectors like FMCG, manufacturing, BFSI, healthcare, IT/ITeS, automotive, and logistics. With 20+ branches nationwide and a workforce of 55,000+ employees, UDS is committed to excellence and long-term client partnerships. We continue to grow both organically and through strategic acquisitions, expanding our offerings and adding value across multiple industries. Subsidiary Companies: Denave: Sales and channel management for IT/Tech and FMCG sectors Matrix Business Services: Employee background verification and business assurance Avon Solutions & Logistics: Mailroom management and logistics Global Flight Handling Services: Airline ground support Tangy Supplies & Solutions: Provider of cleaning supplies and uniforms Stanworth Management: Facility management for hotels Fusion Foods and Catering: Corporate and industrial catering Washroom Hygiene Concepts: Washroom hygiene solutions Athena BPO: Call center and back-office support
Company profileRoles & Responsibilities:
Leadership & Growth: Provide strategic direction across accounts, leading
profitable growth through both new and existing client relationships.
Innovation & Development: Drive innovative practices in both technical and soft
services, identifying opportunities for organic growth and new business ventures.
Client Retention: Proactively build and maintain strong, long-lasting client
relationships to ensure client satisfaction and retention.
Team Management: Lead the operations team to fulfill contractual requirements,
fostering a culture of continuous improvement and idea generation for enhanced
service delivery.
Strategic Planning: Develop and implement a robust strategic plan for each site
within your area of responsibility.
Operational Efficiency: Ensure an efficient operating model to minimize costs while
maintaining high standards of service.
Support & Guidance: Provide clear guidance and set objectives for service teams
responsible for delivering on-site services.
Operational Excellence: Focus on customer retention, standard process
implementation, gathering client feedback, and introducing innovative ideas.
Facility & Quality Enhancement: Enhance facility standards and workforce quality.
Vendor & Contract Management: Maintain cordial relationships with clients and
vendors, oversee contract renewals, negotiations, and ensure smooth operations in
compliance with government and statutory authorities.
Sales Collaboration: Coordinate with the sales team for site surveys and business
development.
Maintenance Programs: Guide the team in implementing routine, preventive, and
predictive maintenance programs, including finalizing logbooks and checklists for all
building services.
Financial Oversight: Engage in innovation, planning, development, cost-saving
measures, and budgeting.
The Ideal Candidate:
Experience: Significant experience in a senior management role within the Facility
Management (FM) industry.
Educational Background: Degree or background in Facilities or Engineering.
Industry Knowledge: Proven expertise in managing high-profile facilities and large
teams, with a track record of achieving significant targets.
Multi-Service Line Exposure: Demonstrated success within a multi-service line FM
environment.
Relationship Management: Exceptional skills in managing client relationships at
various levels.
Key Skills Required:
Business Operations
Client Relationship Management
Team Management
Business Management
P&L and SLA Management
This role offers a unique opportunity to lead and innovate in one of India’s premier facility
management companies, impacting diverse industries while fostering operational excellence.
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